Frequently Asked Questions

  • A crisis is a one-time exceptional event that is not expected to occur again. Examples of crisis situations are job lay-offs or loss of jobs when income stops or unexpected home or car repairs that take all disposable income. The most typical crisis is an unexpected loss of income. Low-income and poverty situations, while unfortunate, are not crisis situations.

  • All applications for Ashure Ministry services require an application with the standard required documents by Ashure Ministry along with a personal interview with a case manager. You have two options to apply for assistance.

    In Person. You can come to the Ashure Ministry office from Monday – Thursday from 8:30 am through 4:30 pm to complete an application and meet with a case manager for your interview.

    Online. You can complete the initial application and upload all of the required documents 24 hours a day, 7 days a week, through our website. There you can choose a day and time for a case manager to call you and complete the interview.

  • In order to determine financial eligibility, a complete listing of all income sources is required, along with a copy of all expenses and the last 60 days of bank statements/transactions. These documents are used to determine need. Even if you brought all of your documents at your last visit, we need them again as amounts do change.

  • Yes, we do require a copy of all bills and expenses. No, we cannot complete an interview without all bills and expenses, as well as all income statements in order to complete the qualification process.

  • Bank statements must be the most recent and show activity for the past 60 days.

  • No, we must have print copies. We scan all documents into your case file and return the originals to you.

  • Yes, you need to bring your lease. If you do not have a lease, you should as that is your protection. Ashure Ministry only provides rent assistance to landlords who are on our approved landlord list. A lease is required for them to be on this list.

  • No, interviews for assistance are not by appointment and are on a first-come, first-served basis. If you are currently under active case management, your case manager may have made an appointment for your return visit, and would have given you an appointment card.

    If you choose the electronic application option, you can select a day and time for your return phone call from a case manager.

  • No, in fact many times only one person comes from the household. As long as you are listed on the accounts, we can complete your application.

  • No, your case manager will make you aware of all services that you qualify for, and provide those services during your visit.

  • If you are incapacitated and unable to travel, we can provide services with your permission and proxy. You will have to provide a signed note, with the name of the person acting as your agent, giving us permission to act on your behalf. A case manager will call you when the interview is underway.

  • No - all payments are sent directly to vendors on your behalf.

  • Your case manager will verify the number of persons in your household and provide sufficient quantities of food according to your household size.

  • No. As a crisis assistance agency, we are providing fresh food and produce for you, allowing you the dignity of coming, receiving and loading your food for your household.

  • All services are rendered on the day of the interview if you qualify for assistance.

  • Yes! Our Crisis Assistance Coaching Program classes are designed specifically to help persons with debt reduction, budgeting, goal setting, job searches and other vital tools.

  • Yes, at the time of your original interview, a case manager will help those who qualify with one of our hunger relief programs.

  • We are located immediately behind the County Agriculture Center (old county hospital) at 245 East N Street.

  • Ashure Ministry is open Monday – Thursday from 8:30 to 4:30, except holidays.

  • Unscheduled appointments are first come, first served. Follow up appointments are scheduled by your case manager. No applications are started after 4:30 pm.

  • No. If you are unable to find childcare you are encouraged to apply from the safety and comfort of your home through our electronic application.